Help centre
Homellya user manual
Step-by-step guides to prepare a tenancy, manage everyday operations and use your tenant space.
Available actions depend on your role, plan and the record’s current state. This manual explains how to use the product; legal topics are covered in the resource centre.
32 guide(s) found
Getting started and troubleshooting
Owner / manager
Get started as an owner
Set up your first tenancy, from the property to monthly follow-up.
Owner / manager
Read the dashboard and tenancy indicators
Identify priorities and understand occupancy indicators without confusing them with budgets.
All users
Use Homellya on mobile
Find owner and tenant workflows while accounting for the installed app version.
All users
Resolve a problem without losing track of your record
Check context and server state before repeating an action.
Account and organisation
All users
Sign in and recover access
Choose your sign-in method and recover access without creating another account.
All users
Update your profile and secure your account
Keep contact details, interface language and security settings up to date.
Owner / manager
Organisations, members and access rights
Work in the right scope and give each member the access they need.
Owner / manager
Understand plans, quotas and billing
Check available features before changing your subscription.
All users
Read legal documents and your acceptances
Find applicable terms and distinguish acceptance from signing a lease.
Properties and tenancies
Owner / manager
Create and edit a property
Build the property record used throughout the tenancy.
Owner / manager
Prepare rooms, equipment and finishes
Describe the property before preparing an inspection.
Owner / manager
Add photos and organise a gallery
Attach each photo to the right context and check its preview.
Owner / manager
Create a tenant record and invite the person
Distinguish tenant contact details from portal access.
Owner / manager
Create a lease and manage its occupants
Check scope, dates and amounts before preparing documents and payments.
Owner / manager
Carry out a move-in or move-out inspection
Prepare observations, meters, keys and photos before finalisation.
Owner / manager
Handle tenant feedback on an inspection
Read submitted feedback and record decisions in review follow-up.
Documents and signatures
Owner / manager
Prepare a contract or import an already signed lease
Choose the workflow matching the document you have.
Owner / manager
Prepare, launch and track a signature request
Check the PDF, signers and placements before sending invitations.
All users
Sign a document you received
Read the document and complete checks without sharing your invitation.
Owner / manager
Organise, upload and find documents
Use the correct record and check file visibility.
Rent and budgets
Owner / manager
Track rent, record payments and obtain receipts
Distinguish amounts due, recorded payments and available rent receipts.
Owner / manager
Track a security deposit and its return
Record actual operations and find available certificates.
Owner / manager
Read budgets and manage transactions
Move from annual totals to transaction details and forecasts.
Everyday organisation
Owner / manager
Organise appointments in the calendar
Create events and find them in the correct period.
Owner / manager
Create a task and track progress
Turn an action into a tracked item through completion.
Owner / manager
Handle a tenant request in a ticket
Keep the issue, attachments and replies in one conversation.
All users
Read notifications and adjust preferences
Find reported events and check which actions still need attention.
Tenant space
Tenant
Access your tenant space
Accept your invitation and find tenancies linked to your account.
Tenant
View your lease, rent and receipts
Find tenancy information and documents actually available to you.
Tenant
View your dossier and manage personal documents
Distinguish the read-only dossier, lease files and personal storage.
Tenant
Review an inspection and submit feedback
Save observations, then submit them within the displayed deadline.
Tenant
Report an issue and track replies
Describe a property-related request in a dedicated ticket.